Is there a request limit?
No, there are no limits to how many requests you can add, each will be completed one by one.
How fast are requests completed?
On average, most requests are completed within two days or less. More complex requests can take longer and are typically being broken down into smaller ones.
What does the onboarding process look like?
After you subscribe, you will receive an email with a link to your platform where you can add your requests as well as a link to your Stripe customer portal where you can manage your subscription.
We will also invite you to your Slack channel where your dedicated project manager will be available to assist you.
How do we communicate?
We communicate using our platform as well as over Slack if there are occasional, general details to discuss.
We do not do frequent meetings by default and use meetings only when there are urgent issues to resolve and it’s more efficient to clarify the details with a call.
How does the pausing subscription work?
Billing cycles are based on a 31 day period. For example if you subscribe and use the service for 10 days and then pause your subscription, the billing cycle will get paused and you’ll have 21 days of service remaining to be used anytime in the future.
What is your refund policy?
Unfortunately, there are no refunds. If you’re not satisfied with your subscription for any reason, please contact us and we’ll do our best to resolve this.
How secure is my data?
All communication is done over an SSL encrypted connection — the same technology used by online retailers and banks. All billing information is fully secured with Stripe, a certified PCI Service provider.
